Shipping policy

1. Shipping Rates and Timelines:

  • We offer free shipping services for some orders placed through Ayumè Clothing. Shipping rates are calculated based on the delivery address and the total weight of the order. Estimated delivery timelines will be provided during the checkout process. Please note that these timelines are approximate and may be subject to change.

2. Order Processing:

  • All orders are processed within 4 to 10 business days (excluding weekends and public holidays) after the order is confirmed. Please ensure that your shipping information is accurate to avoid any delays in processing your order.

3. Shipping Partners:

  • Ayumè Clothing collaborates with reputable shipping partners to ensure the safe and timely delivery of your orders. Once your order has been shipped, you will receive a confirmation email with tracking information.

4. Delivery Areas:

  • We currently deliver to addresses within the United Kingdom. For delivery to locations outside our standard service areas, additional shipping charges may apply. Please contact our customer support team for more information.

5. Tracking Orders:

  • Customers can track their orders using the provided tracking information. If you encounter any issues with tracking or have questions about your order's status, please reach out to our customer support team for assistance.

6. Delivery Attempts:

  • Our shipping partners will attempt to deliver your order to the provided address. If delivery is unsuccessful after multiple attempts, the package may be returned to us. In such cases, additional shipping charges may apply for re-delivery.

7. Shipping Restrictions:

  • Some products may be subject to shipping restrictions based on their nature or legal regulations. Please review the product descriptions for any specific shipping information or contact our customer support team for assistance.

8. Shipping Changes:

  • Ayumè Clothing reserves the right to update or modify the shipping policy at any time without prior notice. Changes will be effective for all orders placed after the modification date.

9. Contact Information:

  • For any queries or concerns regarding our shipping policy, please contact our customer support team at ayumecloset@gmail.com